YOUR TOP COURIER FAQ ANSWERED

Updated: Mar 1



Today, more than ever, we must rely on highly effective logistics for businesses to keep moving smoothly. Nonetheless, there are still many questions that business owners and managers have regarding shipping in-house versus hiring a third-party courier service company.


Below are the answers to some of the most asked questions in the courier industry. Get informed and make the most cost-effective and efficient decision for your business today!


  • ARE COURIER COMPANIES INSURED?

Yes, a reputable courier company is both licensed and insured to deliver parcels. The risk of using an unlicensed courier is high, as your packages could get lost and stolen. An uninsured courier cannot guarantee that the packages will reach their destination, and if they do, they may be damaged.


At Priority One Courier and Logistics, we carry Liability Insurance. In addition, we have all the necessary local licenses. We are registered with the Department of Transportation, California Highway Patrol, and all other agencies required. Our drivers have verified DMV records and receive safety training. They are highly qualified to deliver your parcels on demand.


  • HOW LONG HAS PRIORITY ONE COURIER AND LOGISTICS BEEN IN THE COURIER INDUSTRY?

At Priority One Courier and Logistics, we have over 20 years of experience specializing in Same Day Courier Services in Orange County and beyond. We have seen many changes in the logistics chain over the years and have had to adapt to keep up with new demands. We have been the shipping solution for many local businesses, always with outstanding customer service.


  • WHAT AREAS DOES PRIORITY ONE COURIER AND LOGISTICS SERVICE?

We are located in Orange County, CA. We deliver daily throughout Southern California. Specifically, we serve areas like Irvine, Los Angeles, San Diego, and Riverside County. We also ship air cargo Nationwide (account set up required).


  • WHAT FORMS OF PAYMENT DOES PRIORITY ONE COURIER AND LOGISTICS ACCEPT?

We accept credit cards from customers who do not have an account. If you open an account, then you can keep a card on file or be invoiced weekly. At Priority One Courier and Logistics, we offer affordable courier services. You can also choose a preset service level based on your budget. We want to help your business succeed, and we are always willing to give discounts based on volume.


  • WHAT IS THE SIZE OF THE PRIORITY ONE COURIER AND LOGISTICS FLEET?

By hiring a professional courier company, you’ll streamline your business shipping process. Priority One Courier and Logistics’ fleet includes small vehicles, cargo vans, trucks up to 26”, and liftgate trucks.


  • DOES PRIORITY ONE COURIER AND LOGISTICS DO OVERNIGHT DELIVERIES?

We can schedule any type of shipment to accommodate your time frame, but our specialty is Same Day delivery. We offer different levels of Same Day pricing to fit your budget and time frame.


  • WHAT DELIVERY OPTIONS DOES PRIORITY ONE COURIER AND LOGISTICS OFFER?

Priority One Courier and Logistics will take your package directly from point A to point B. We specialize in One Hour, Express, Rush, and Same Day deliveries. Nonetheless, we also offer flexible time frames to fit the clients’ specific needs. In addition, we provide On-board Courier Service, where our agent will jump on the next flight out to hand-deliver a package to its destination anywhere in the country.


  • HOW CAN I TRACK MY SHIPMENT?

We provide all of our clients’ immediate access to our Online Portal, where clients can view tracking information, Proof of Delivery, the current status of each shipment, and many more options. You can easily export this information to .csv, Excel, and PDF to maximize productivity.


What’s more, since the pandemic began, many of our clients have been placing orders entirely from home. Purchase managers, warehouse managers, along with other team members, can follow a straight communication chain and not fall behind.


  • DOES PRIORITY ONE COURIER AND LOGISTICS DO CONTACTLESS DELIVERIES?

Given the Coronavirus guidelines, we are not requiring a signature to complete any shipments. Instead, we can drop off at a designated point as requested by clients. This keeps our clients, staff, and your packages safe.


Furthermore, we provide our drivers with hand sanitizer and masks in each one of our vehicles. During pick-ups and white-glove deliveries, we also maintain a safe distance.


If you have further questions, feel free to contact us here or via phone at 866-707-8802.


We hope to see you soon!



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